Service Cancellation

We’re sorry to see you go!

One Wireless World offers Prepaid Wireless Services and therefore our customers may cancel at any time. However, if you are past the initial 14 day trial period (see rules below) you must cancel at least 24 hours before the next billing cycle runs and you are charged for the next month. If you do not cancel at least 24 hours before this happens, you will not be eligible for a refund and your service will automatically end at the end of the current bill cycle. 

If you would like to cancel your service, please submit a cancellation request below by filling out the the Service Cancellation Form.


Customers can return equipment purchased and receive a refund within 14 days of you receiving your package as tracked with USPS.

Where do I send my equipment?

Send equipment to address:
6700 N Linder Rd Ste 156 Box 283
Meridian, ID 83646

What funds are eligible for a refund?

Funds eligible for refund:

  • Equipment Cost
  • First Month of Service

Funds NOT eligible for refund:

  • Activation Fees
  • Shipping

How do I request a refund?

The Service Cancellation Request must be filled out below to begin refund process within 14 days of you receiving your package.

Equipment must be received by One Wireless World within 10 days of filling out the Service Cancellation Request to be eligible for refund. 

If the Service Cancellation Request below is not submitted within 14 days of purchase OR if the equipment has not been received back by One Wireless World within 10 days of form submission, all refunds to customer will be NOT be eligible for processing. 

Service Cancellation Request

Please fill out this form to submit a cancellation request.
Please enter the 19-digit SIM Number