Service Cancellation
We’re sorry to see you go!
One Wireless World offers Prepaid Wireless Services and therefore our customers may cancel at any time. However, if you are past the initial 14 day trial period (see rules below) you must cancel at least 24 hours before the next billing cycle runs and you are charged for the next month. If you do not cancel at least 24 hours before this happens, you will not be eligible for a refund and your service will automatically end at the end of the current bill cycle.
If you would like to cancel your service, please submit a cancellation request on our Contact Us page under Billing Department > “Cancellation”
Returns/Refunds
Customers can return equipment purchased and receive a refund within 14 days of you receiving your package.
Where do I send my equipment?
Send equipment to address:
6700 N Linder Rd Ste 156 Box 283
Meridian, ID 83646
What funds are eligible for a refund?
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Impact/One Wireless World reserves the right to charge a restocking fee up to 25% at Impact/One Wireless World’s sole discretion. Return processing may take up to 5 business days from the time your product is received.
- All device returns must be returned as received with all packaging intact.
- All devices can be returned for any reason within 14 days of delivery.
- RMA and return label will be sent via email.
- Defective items can be returned within 14 days with an emailed RMA and the original packaging.
- Defective items may be exchanged for a different device if there is a service coverage issue.
- Return shipping will be paid by the customer and can not be refunded.
Funds eligible for refund:
- Equipment Cost
- First Month of Service
Funds NOT eligible for refund:
- Activation Fees
- Shipping and Restocking Fees