One Wireless World Return Policy

Refund Requests

  • Customers can return equipment purchased and receive a refund within 14 days of the date of purchase.
    • Send to address: 8620 W Emerald Street Suite 100 Boise, ID 83704
  • Funds eligible for refund:
    • Equipment cost
    • First Month of Service
  •  Funds NOT eligible for refund:
    • Account Set Up Fee
    • SIM Card Activation Fee
    • Shipping
  • The Refund Request Form must be filled out below to begin refund process within 14 days of the date of purchase.
  • Equipment must be received by One Wireless World within 10 days of filling out the Refund Request Form to be eligible for refund. 
  •  If the Refund Request Form below is not submitted within 14 days of purchase OR if the equipment has not been received back by One Wireless World within 10 days of form submission, all refunds to customer will be NOT be eligible for processing. 

Refund Request Form

Return & Refund Request From

Cancelling Your Monthly Billing

Returning equipment for refund does NOT cancel your recurring monthly billing for that product. You MUST login to your account and cancel the subscription service to stop monthly billing.

*See below screenshot of where to find your subscription to cancel monthly recurring billing.*

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