One Wireless World Return and Cancellation Policy

Service Cancellation

We hate to see you go!

One Wireless World offers Prepaid Wireless Services and therefore our customers may cancel at any time.

If you would like to cancel your service, please submit a cancellation request by Logging In to your account and clicking the “Cancel My Service” link under Plans and Services.

If you do not have a One Wireless World account, or are an Impact Wireless customer, you can fill out the form below. Please indicate that you are an Impact Wireless Customer in the Notes field.


Customers can return equipment purchased and receive a refund within 14 days of you receiving your package as tracked with USPS.

Where do I send my equipment?

Send equipment to address:
6700 N Linder Rd Ste 156 Box 283
Meridian, ID 83646

What funds are eligible for a refund?

Funds eligible for refund:

  • Equipment Cost
  • First Month of Service

Funds NOT eligible for refund:

  • Activation Fees
  • Shipping

How do I request a refund?

Log In to your account and go to Plans and Services > Cancel My Service

The Service Cancellation Request must be filled out below to begin refund process within 14 days of you receiving your package.

Equipment must be received by One Wireless World within 10 days of filling out the Service Cancellation Request to be eligible for refund. 

If the Service Cancellation Request below is not submitted within 14 days of purchase OR if the equipment has not been received back by One Wireless World within 10 days of form submission, all refunds to customer will be NOT be eligible for processing. 

Service Cancellation Request
Please enter the 19-digit SIM Number