One Wireless World Return and Cancellation Policy

Service Cancellation

We hate to see you go!

One Wireless World offers Prepaid Wireless Services and therefore our customers may cancel at any time.

If you would like to cancel your service, please submit a cancellation request by Logging In to your account and clicking the “Cancel My Service” link under Plans and Services.

If you do not have a One Wireless World account, or are an Impact Wireless customer, you can fill out the form below. Please indicate that you are an Impact Wireless Customer in the Notes field.


Customers can return equipment purchased and receive a refund within 14 days of you receiving your package as tracked with USPS.

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.

If a non-conforming product is accepted for return Impact/One Wireless World reserves the right to charge a restocking fee up to 25% at Impact/One Wireless World’s sole discretion. Return processing may take up to 5 business days from the time your product is received.

Return Guidelines

  • All device returns must be returned as received with all packaging intact.
  • All devices can be returned for any reason within 14 days of delivery. RMA and return label will be sent via email. 
  • Defective items can be returned within 14 days with an emailed RMA and the original packaging.
  • Defective items may be exchanged for a different device if there is a service coverage issue. 

Return shipping of $15.00 will be paid by the customer and can not be refunded. 

This will be reflected in the amount that will be refunded to the card on file.

Where do I send my equipment?

Send equipment to address:
Impact Wireless
One Wireless World
6700 N. Linder Rd
Ste 156

Meridian, ID 83646 US

What funds are eligible for a refund?

Funds eligible for refund:

  • Equipment Cost
  • First Month of Service

Funds NOT eligible for refund:

  • Activation Fees
  • Shipping

How do I request a refund?

Log In to your account and go to Plans and Services > Cancel My Service

The Service Cancellation Request must be filled out below to begin refund process within 14 days of you receiving your package.

Equipment must be received by One Wireless World within 10 days of filling out the Service Cancellation Request to be eligible for refund. 

If the Service Cancellation Request below is not submitted within 14 days of purchase OR if the equipment has not been received back by One Wireless World within 10 days of form submission, all refunds to customer will be NOT be eligible for processing. 

Service Cancellation Request
Please enter the Serial Number of your device. If you have a device with a physical SIM Card, please enter the SIM Card Number instead.