Step 1: Data Refresh - INTERNET PLANS & DEVICES ONLY
If you are experiencing slower than usual data speeds or any connectivity issues, start here by filling out the form below and clicking the Data Refresh button and we will perform a data and connection refresh for your device. After submitting the form, please wait 2 hours and then unplug your device from power and plug back in to initiate the data refresh. Don’t forget to also check our FAQ section for your specific question.
If you have already performed the data refresh above and your issues are not fixed, please send an email to firstname.lastname@example.org or use the form below. You can also call us at 208-939-3199 M – F 9 am to 4 pm MST to speak with a technician regarding your device issue.